Mowbray Family Practice
Phone: 9419-7178    Fax: 9415-4278
338 Mowbray Rd, Artarmon

Our Practice

Hours

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By appointment
8:30am-5:30pm Monday- Friday
8:30am-12:00pm Saturdays

After Hours

Please ring 9419 7178. A recorded message will direct you to the doctor on call.

Emergencies

Emergencies will be attended to at any time. Please telephone our receptionist immediately the need arises.

Change of Address

Please advise our receptionist as soon as possible of any change in address or phone numbers.

Accounts

Please settle accounts at the time of consultation.  Payment can be made by cash, cheque, or most credit cards.

If you are having difficulties paying your fees, please talk to your doctor or the receptionists.  Please note that bulk billing is available for pensioners, Veterans Affairs cardholders and Department of  Social Security Health Care cardholders.

Prescriptions/Referrals

A consultation is required for a new referral letter to be written so that we can fully understand the problem and choose the appropriate specialist.

Prescriptions & repeat referrals done outside a consultation will attract a fee which is not recoverable from Medicare.

Results

Blood results may be given by phone at Doctor’s discretion, but all x-ray and scan results require an appointment to allow adequate information and follow-up.  Email communication is used only for receiving pathology information and communications with specialists.

Work Certificates

These are legal documents and require an examination during appointment.

Teaching

Our practice is linked with the University of Sydney and U.N.S.W.  We will have senior medical students occasionally in the practice as part of their study.  If this creates a problem, please inform the receptionist and the student will be excluded from your consultation.

From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved.  These surveys are completely confidential and help us to improve our services.

eHealth

Patients will be offered the opportunity to have a community based electronic health record with a Summary Health Profile uploaded with their consent.

eHealth aims to introduce electronic services to improve upon some paper-based systems. With the right protections in place, the electronic management of your health information has the potential to transform the way we do things now, by improving the quality and safety of our healthcare system.